Frequently Asked Questions

This page covers common questions about our residential cleaning services, including scheduling, service types, preparation, and policies.

If you don’t see your question answered here, you’re always welcome to reach out before booking.

Common Questions

If you’re unsure which service to choose or how to prepare for your appointment, the answers below should help clarify expectations.

What types of cleaning services do you offer?
- We offer standard residential cleaning, deep cleaning, move-in/move-out cleaning, apartment and condo cleaning, and optional add-on services.
What’s the difference between standard and deep cleaning?
- Standard cleaning is intended for homes in need of a good touch-up, while deep cleaning focuses on built-up areas and details that aren’t addressed during regular visits.
When should I select move-in / move-out cleaning?
- Move-in/move-out cleaning is designed for empty homes and includes additional attention to kitchens, bathrooms, appliances, cabinets, and fixtures. Cleaners will take extra care to ensure the home is spotless.
Do you offer one-time cleanings?
- Yes. One-time cleanings are available in addition to recurring service options.
Can I customize my cleaning service?
- Yes. Add-ons and custom requests can be selected to address specific areas or needs.

How do I book a cleaning service?
- Services can be booked easily online through our booking page.
Do I need to be home during the cleaning?
- No. As long as we have access to the home, you do not need to be present during service.
What time will you arrive?
- Arrival times are provided as scheduled windows rather than exact times.
Can I reschedule or cancel my appointment?
- Yes. Appointments can be rescheduled or canceled according to our cancellation policy.

How is pricing determined?
- Pricing is based on home size, condition, and the type of service selected. Final pricing is confirmed before service begins.
Do you offer package pricing?
- No. Services are priced individually to reflect the specific needs of each home.
What forms of payment do you accept?
- Accepted payment methods are shown during the booking process.
Are discounts available?
- Recurring service discounts may be available depending on scheduling frequency, we also offer discount codes.

How should I prepare my home before cleaning?
- Clearing surfaces and floors of personal items allows the cleaning to focus on the space itself.
Do I need to provide cleaning supplies or equipment?
- No. All necessary cleaning supplies and equipment are provided unless otherwise noted.
What about pets?
- Pets should be secured or noted in advance so we can plan accordingly.
What if there are areas I don’t want cleaned?
- Any areas to be excluded can be noted during booking or before service begins.

What happens if my home requires more time than expected?
- If additional time or service is needed, this will be discussed before proceeding.
Do you clean heavily cluttered or hoarded spaces?
- Homes must be reasonably accessible for service. Heavily cluttered spaces may require special arrangements.